Transportation Policy
In addition to the promotional activities specifically listed on the website, LAOR The delivery policy is listed below.
Hong Kong and Macao regions
Delivery days and schedule
After confirming payment, the goods will be ready within 1-2 working days, depending on the inventory situation.
Under normal circumstances, the goods will arrive at the shipping address within 2-3 working days. For remote areas, it may take 3-4 working days.
Delivery schedule (excluding outlying islands):
Monday to Saturday 09:00-19:00
Closed on Sundays and public holidays
Delivery schedule for offshore islands:
Cheung Chau Monday and Thursday 14:00-18:00
Lamma Island Tuesdays and Fridays 14:00-18:00
Pengzhou Wednesday and Saturday 14:00-18:00
transportation cost
Standard delivery service (Hong Kong, Macau) delivery fee: HK$45
SF Express Storage Cabinet (Hong Kong only) Delivery fee: HK$45
*Free shipping for orders over HKD 1500
policy
Standard delivery services are provided to Hong Kong Island, Kowloon, the New Territories, outlying islands, and the Macau Special Administrative Region of China. Standard delivery services are not applicable to designated areas, including but not limited to: Tai Long Wan, Lo Wu, Tai O Island, Siu Ho Wan, and Po Toi Island.
P.O Box Not accepted as a shipping address.
The order will be delivered to the address provided by the customer when placing the order. Please ensure that the shipping address and contact information on the order are correct and cannot be modified once confirmed.
An order can only be delivered to one address. If customers need to send orders to multiple addresses, they need to place separate orders for each address.
The working days are from Monday to Friday (excluding public holidays).
We are not responsible for any delay or loss caused by errors or omissions in delivery data.
International orders
Shipping fee
Delivery fee in China: HK$80
*Free shipping for orders over HKD 1500
Overseas Asia delivery fee: HK$180
*Free shipping for orders over HKD 2500
Global delivery fee: HK$250
*Free shipping for orders over HKD 2500
We mail international orders through Hong Kong Post. Most international orders will be delivered within 7-14 working days.
Please note that if you choose e-express Delivery service for your order, because e-express The weight limit is 2 kg， If your order exceeds, we will divide your order into packages of less than 2 each kg。
Please note that these shipping times are estimated and do not include any delays that may be caused by customs in your country/region, so we cannot guarantee specific delivery dates or times.
Regarding customs and import fees:
Taxes and tariffs are calculated based on your shipping destination.
choice DDU（ When delivered to the destination without paying taxes, the displayed product price does not include all taxes and tariffs.
Therefore, once your order arrives at the destination, you will need to pay all import tariffs, duties, and local sales taxes levied by the country/region you want to ship to in order to release your order from customs.
Return and Refund Policy
Terms and Policies:
For defective and incomplete goods, we have an exchange policy within 14 days of purchase on the invoice/order, but the following terms and policies must be followed:
The product must be in its original purchase condition, the packaging must be unopened, unused, unmarked, and not damaged in any way.
Items purchased as part of a set or multiple sets must be returned as a complete set.
The traded product has been replaced once.
If the customer changes their mind about the product, please refer to the following instructions.
This return policy does not apply to items that have been marked as non exchangeable or non returnable.
If you need to return the item, please contact laorcompanyofficial@gmail.com And provide your order number and information about the affected products. The returned items must meet the above requirements.
We do not accept refunds for any products.
What if I am not satisfied with the purchased product or change my mind?
If the product you purchased is incorrect or you change your mind after receiving the item, we do not accept returns. Please check your shopping cart before completing the order.
